Refund & Cancellation Policy

Cancelling or changing an order

Cancellations and changes must be made before the ordering deadline for that item:

• Regular bakery orders — by 4:00 pm on the day before your pickup date
• Custom cakes and cupcake cakes — at least 2 business days before your scheduled pickup time

After that deadline we have already begun baking or decorating, and we are unable to offer changes, cancellations, or adjustments.

Store credit

For cancellations received with proper notice, we normally issue a store credit. Store credit expires one year from the date it is issued and can be used toward any future purchase.

Refunds

Where a refund is appropriate, it is returned to the original card used for the purchase, less the non-refundable credit card processing fee.

Refunds can take up to 7 business days to appear, depending on your bank. If you have not received an approved refund after 7 business days, please check with your financial institution before contacting us.

No refund will be issued for an amount above the original purchase price, in any circumstance.

Custom cake orders

When you place a custom cake order, your card is securely saved but not charged. Our team reviews every custom order and confirms the final price, which may be higher or lower than the estimate shown at checkout depending on the design. Your card is only charged after that review, for the amount we confirm with you.

Orders that are not collected

We do not refund orders that are not picked up. If you are unable to collect your order, please let us know as early as possible. If you need it on a later date and have not given us adequate notice, a new order will need to be placed and paid for.

Product quality

If there is a defect with your product, please return it promptly — or whatever portion remains — within 2 days of pickup. If we determine there is a quality deficiency, we will provide a proportionate refund for the amount returned. You are also welcome to email us a photo of the product and return it as soon as you are able.

If you try one of our products and simply do not care for it, we hope you will try something different next time; however, a refund will not be given.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

If you would prefer an exchange, we will replace the item with the same product, or another product of the same value or less. Alternatively, a store credit can be applied to a later purchase.

Questions

If you have a question about an order or a cancellation, please get in touch: